Welcome to the em points program, owned and operated by em points (“Home Service Oil Company ” or “express mart”). The em points program terms and conditions form the agreement (the “Agreement”) between you (“You”) and em points and its Participating em points Locations. This Agreement includes any use you make of the em points website. PLEASE READ THESE TERMS CAREFULLY AS YOUR USE OF THE em points PROGRAM AND ITS ASSOCIATED WEBSITE CONSITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS, AS THEY MAY BE AMENDED FROM TIME TO TIME.
All benefits that are offered in the em points program are conditioned upon your compliance with these Membership Rules and Conditions. Similarly, the terms of the Revised Privacy Policy are part of these Rules. These Rules are subject to change at any time. Unless otherwise stated, the current Rules in effect at the time of you earn rewards, request for a benefit, or other transaction will govern that transaction.
(1) Agreement to Terms. YOU AGREE TO READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE em points program. If you do not agree to these terms and conditions, you may not participate in the em points program. Use of the em points program signifies your agreement to the terms and conditions of use set forth below.
(2) Modification of Agreement. em points reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement, in whole or in part, at any time. Notification of changes in the Agreement will be posted on www.empoints.com or at Participating em points Locations. Use of the em points program after such notice will be considered your agreement to be bound by any such changes. Please check back frequently for program updates or rule changes.
(3) Copyright Protection and Use of Company Information. The em points program is protected by copyright as a collective work and/or compilation, pursuant to U.S. copyright laws, international conventions and other copyright laws. Company names, logos and trademarks may not be used by you in any manner without the prior written consent of Company. You should assume, unless specifically noted, that everything you see on the em points website, and any files or programming related to the website and the em points Program, are protected by such rights owned exclusively by em points. You may not recopy, distribute, publicly display, modify, transmit, reuse, repost, or use for public or commercial purposes, any of the contents of the website without the express written permission of em points, obtained in advance of such use. Permission requests should be sent to: empoints@hsoil.com.
(4) Minimum Age Requirement. Anyone may participate in em points program, but you must be at least 18 years old or older to participate in any contest or promotions.
(5) Company’s Rights in em points Program. em points and Participating em points Locations, may change, suspend or discontinue any aspect of the em points program at any time, including but not limited to rewards and point accrual/redemption methods. em points may also impose limits on certain features and services or restrict your access to parts or all of the em points program or the Website without notice or liability. em points reserves the right, in its sole discretion, to refuse service, cancel membership, suspend or terminate an account.
(6) Indemnification for Your Breach of Agreement. You hereby agree to indemnify, defend and hold em points, and all its officers, directors, owners, agents, employees, information providers, licensors and licensees (collectively, the “Indemnified Parties”), and participating locations harmless from and against any and all liabilities and costs incurred by the Indemnified Parties in connection with any claim arising out of any breach by You of the Agreement or the foregoing representations, warranties and covenants, including, without limitation, attorney’s fees and costs. You shall cooperate as fully as reasonably required in the defense of any claim. em points reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You and You shall not in any event settle any matter without the written consent of Company.
(7) Account Deletion and Point Expiration – Under the em points Expiration policy, points expire after one (1) year of no activity on the account. em points reserves the right to de-activate or close an account under the following circumstances:
- Fraudulent activity occurs
- A member requests an account closure
- A member is deceased
- A member does not respond to repeated communication attempts regarding the status of his/her account
(8) Audit – em points reserves the right to audit members’ accounts at any time and without notice to ensure compliance with the em points program rules and all other applicable Participating em points Location rules and regulations.
In the event the audit reveals discrepancies or violations, em points may delay the processing of Points Issuance, Points redemptions, and withhold statements until the discrepancies or violations are resolved. During an investigation, em points may inhibit the em points account of a member. While the account is inhibited, the member may continue to accrue points in the account, but no points redemptions will be permitted. em points membership card must be surrendered to em points or any Participating em points Location upon request.
(9) Conditions of Enrollment – The em points program is open to any person in any country that is not prohibited from participation in rewards programs.
Corporations and/or entities can be enrolled as members but any Participating em points Location may opt not to issue rewards.
Members must provide fully verifiable name, and address to redeem points in the em points program. Full name means the given name, middle initial or middle name, if any, and family or surname. The full address means the physical street, street number, apartment, unit, or box number if applicable, city, state, and proper zip code, or similar full address where you receive your mail. The full name and address must be the same as the name on your driver’s license, State issued I.D., passport or other valid document (i.e. Visa, Resident Alien Card, etc.), unless you receive your mail at a different address.
Only one person may be enrolled per em points account unless accounts are officially linked by em points customer support. Linked accounts have only one back of value common to all such linked cards. Only authorized account holders can request the linking of accounts. Accounts may be linked so that multiple cards can earn rewards (known as child card(s)) but only one card (known as the parent card) can earn AND redeem rewards. Alternatively, accounts may be linked so that multiple cards can earn and redeem from the same rewards balance (known as marrying accounts).
(10) em points Personal Identification Number (PIN)
With your em points number and PIN you have access to your em points information 24 hours a day, 7 days a week. Without a PIN, certain transactions may only be done via mail or in person with your em points card and valid identification. Establishment of a PIN indicates your acceptance of the terms and conditions set forth in this Membership Guide governing your PIN. A PIN allows you access to a variety of self-service tools and em points account information on www.empoints.com and via em points customer service, as well as the ability to complete transactions over the phone that could previously be handled only in writing.
Your PIN cannot be viewed or changed by a Participating em points Location representative. If you have forgotten or would like to change your PIN number, call (833)–386-9265.
You are responsible for the selection and use of your PIN and for maintaining the confidentiality of your PIN. You may not divulge your PIN to anyone. If you do, you are solely responsible for any actions that person takes with your PIN, including, without limitation any transactions in your account, any violations of the em points program rules, and any further disclosure of your PIN. em points shall have no liability for losses resulting from unauthorized access to, or use of, your PIN.
(11) Customer Name and Address Notification – Each member shall be responsible for advising em points of any change of name, email, telephone number or postal address on their account.
Name Changes – The member’s signature and em points membership number must be included in all written correspondence. Name change requests cannot be processed over the phone. A copy of supporting legal documentation (e.g., court order) must be submitted by fax/mail and will be required for any name change requests.
Fax: (208)735-2195
Phone: 1-833-314-9756
Mail:
em points
Customer Support Dept.
P.O. Box 554
Twin Falls, ID 83303-0554
Address Change – em points reserves the right to update the address for any member’s em points account using the National Change of Address (NCOA) data filed by relocating postal customers, but shall have no obligation to do so. Using their em points Personal Identification Number (PIN), members may update their account address information by visiting www.empoints.com. You can also update your account address by submitting the information via fax, mail, or by phone using your PIN.
(12) Your Use of Website – Your access to and use of the em points website, including your account information, are at your risk. Under no circumstances, including but not limited to negligence, shall em points, its officers directors, owners, employees, agents, and any other party involved in creating, producing, or delivering the website and any content on the website be liable for any damages whatsoever (including, without limitation, any direct, incidental, consequential, indirect, or punitive damages) arising out of or related to your access to, use of, inability to access or use the website for any reason (e.g., failure of performance or operation, any interruption of service, computer virus), any unauthorized use or access to your account, or any damages to your equipment, programs, files or other property, even if em points has been advised of the possibility of such damages.
Occasionally, em points provides an external link from its Homepage to a third-party affiliated with the em points Program. em points is not responsible for the contents of any on-site or off-site pages referenced through such links, nor is em points liable for any defamatory, offensive, or illegal conduct that may occur from or through such third-party link. Links to other websites do not necessarily constitute an endorsement of that site by em points.
Although the data found on the em points website, including your account information, have been produced and maintained in a manner we believe to be accurate and reliable, em points makes no warranty, either express or implied, regarding the accuracy, adequacy, completeness, legality, reliability, or usefulness or any information you may access on the website at www.empoints.com provides this information on an “as is” basis and em points, its officers, directors, owners, employees, and agents assume no liability or responsibility for any errors or omissions in the content of the website. If you find any errors or omissions in your account information, you should report them to em points by calling 1-833-314-9756.
13. Choice of Law – Construction of this Agreement is governed by the laws of the State of Missouri. The laws and regulations of the State of Missouri shall apply to all uses of the em points Program and the data found or contained on the associated website. Your use of the Program and the website means you must conform to all such laws and regulations.